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Clean, gray, and contaminated water

Nationwide

Category 3 Water Cleanup in the United States

Our water-damage team contains and removes Category 3 water, then cleans, sanitizes, and disposes of materials that cannot be safely restored.

  • 24/7 help for urgent water damage
  • Cleanup for homes and commercial properties
  • Water removal, cleaning, and complete drying
  • One team keeps every step easy to follow

Call (855) 704-3735Browse services

Signs to look for

When to call us for category 3 cleanup

In simple terms, if you notice any of these problems, call us before water has more time to spread into nearby materials.

Route: the water carries sewage or came up a sewer line

Before cleanup moves forward, this is the route people already know, and it is unambiguous. For your property, any sewage involvement places the loss in Category 3 from the first minute.

Route: the water came in from outdoors at ground level

To keep the next step clear, surface water that crossed soil or pavement is treated as Category 3.

Route: the water contacted contamination on its way

For your property, the path counts as much as the origin.

Route: it stood long enough, in a warm enough room, to degrade

Before cleanup moves forward, lower category water climbs the scale as it sits, and warmth speeds that up.

Route: there is decaying organic material in the water

For your property, a dead rodent, a nest or heavy insect activity in standing water is a recognized Category 3 route.

Route: nobody can identify where the water came from

For your property, an unidentified source is assessed at the top of the scale until it is named.

What happens

How we handle category 3 cleanup

Our water-damage team adjusts the work to where the water reached, where the water went, and the materials that can be saved.

The category determination, written down with its evidence

Before cleanup moves forward, source, path, elapsed time and room temperature get written down with photographs. In simple terms, you get the reasoning behind the label, not just the label.

The class of loss assessed as a separate question

To keep the next step clear, we measure how much of the total surface area of the space is wet porous material. For your property, that number sets the drying steps and it is independent of the category.

Entry safety before the protocol starts

For your property, circuits serving the space are switched off at the panel, from dry footing, before the first crew member enters.

Sealed work area at the boundary with controlled airflow

Before cleanup moves forward, barriers, air scrubbing and a doffing station separate the water-damaged area from the rest of the building. In simple terms, the clean side stays clean from that point.

Respiratory protection as baseline, not as an upgrade

For your property, on a Category 3 work plan, respiratory protection is worn as standard along with suits, boots, gloves and eye protection.

Work plan written line by line from the determination

For your property, each item on the estimate traces back to the category call that justified it.

Talk with our water-damage team

Need water cleanup in the United States?

Share where the water came from, what rooms are wet, and what you can see right now.

Call (855) 704-3735

What to expect

What to expect from our water-damage team

Here is how we generally handle category 3 cleanup near the United States.

  1. 1

    Walk us through where the water started and what it crossed

    Before cleanup moves forward, source and path answer most of the category question before anyone arrives.

    Your call
  2. 2

    Write down when you last saw that floor dry

    Before cleanup moves forward, elapsed time is a category input, and nobody can reconstruct it later.

    +5 minutes
  3. 3

    Everyone out, and the circuits off, before anyone disturbs anything

    In simple terms, people and pets out of the water-damaged area, then power to it switched off at the panel from dry footing.

    +10 minutes
  4. 4

    Leave the scene as it is, because the scene is the evidence

    To keep the next step clear, do not mop, bin anything or move contents around.

    +15 minutes
  5. 5

    The determination interview, done room by room with you

    In simple terms, we trace the source and path, fix the timeline, take room temperature and humidity, and photograph the evidence.

    On arrival
  6. 6

    Category recorded, then the class assessed separately

    For your property, the category goes in the file with its evidence.

    First hour on site
  7. 7

    Protocol matched to the category before cleanup gets underway

    For your property, sealed work area, respiratory protection and the disposal route are set because the category requires them.

    First hour on site

Understanding the cost

What can affect the price

We explain in plain language the step-by-step cleanup plan and price before you approve the job. These examples show what may change the estimate.

Common situationWhat the estimate may includeTypical range
Category 3 cleanup in one room or a small area, removal, cleaning and disinfectionTo keep the next step clear, national estimate.$2,000 to $4,000
Category 3 cleanup across a finished lower level, removal, cleaning, flood cut and dryingTo keep the next step clear, national estimate for a full contaminated level with disposal and multiple drying zones.$7,000 to $18,000
Category 3 cleanup priced by affected areaNational estimate for measured water-damaged area at the top of the contamination scale.$7 to $15 per square foot
Category 2 cleanup priced by affected areaBefore cleanup moves forward, national estimate for soiled water, where cleaning and cushion disposal are added to drying.$4 to $9 per square foot
Category 1 cleanup priced by affected areaTo keep the next step clear, national estimate for clean water, where most materials are dried in place rather than removed.$3 to $7 per square foot
Flood cut drywall and insulation removal, per square footIn simple terms, national estimate for cutting, removing and bagging contaminated wall material and insulation.$1.50 to $4.00
After hours or overnight dispatch chargeTo keep the next step clear, national estimate for an out of hours dispatch, ahead of any cleanup pricing.$100 to $400
  • Which category the water is placed in
    For your property, category 1 is extraction and drying. For your property, category 2 adds cleaning and cushion disposal.

  • How much of the space is wet porous material
    To keep the next step clear, this is the class question and it prices separately from the category.

  • How far the category escalated before anyone called
    In simple terms, a loss caught as Category 1 and dried is a fraction of the same loss assessed as Category 3 on day three.

  • Height of the wet line on the walls
    To keep the next step clear, this drives drying difficulty, because a taller wet line means more wet surface and more cavity to dry.

  • Low permeance materials in the assembly
    In simple terms, hardwood over a subfloor, plaster, or a concrete slab holds bound water that leaves slowly.

  • Whether the determination is documented
    Before cleanup moves forward, a documented category is approved and paid.

Why timing matters

What can happen when the area stays wet

Water might keep moving into nearby materials even when the surface looks dry.

Categories only move in one direction once water is down

Before cleanup moves forward, water never improves on its own.

The work plan grows with the category, not with the water volume

For your property, moving up a category adds sealed work area, protection, disposal and material removal. In simple terms, the same gallon of water might cost twice as much on Thursday as it did on Monday.

Class is a separate question that delay also makes worse

Before cleanup moves forward, as water migrates it wets more of the total surface area of the space, including walls and ceilings.

Vulnerable occupants carry the exposure

In simple terms, infants, older adults, pregnant household members and immunocompromised people are the reason the standard allows an elevated response.

Helpful service information

What to know about category 3 cleanup

Begin with the short explanation. Open a card if you want a little more detail.

What is happening inside the property

In simple terms, it sorts water by contamination into three brackets.

Read the explanation

For your property, the category scale comes from the IICRC S500 standard, which is the reference document professional restorers work to.

How the next step is decided

Category is about the water.

Read the explanation

Category and class get confused constantly, and the difference is genuinely useful. Category is about the water. Class is about the drying challenge, measured as how much of the total surface area of the space is wet porous material.

What may change the work

To keep the next step clear, category is assessed at the time of the inspection, not at the moment of the leak.

Read the explanation

For your property, deterioration over time is the part homeowners are rarely told about. To keep the next step clear, category is assessed at the time of the inspection, not at the moment of the leak.

Help near you

Category 3 Water Cleanup near the United States

Pick your area below, or call (855) 704-3735 and describe what you are seeing.

Available in Alabama

Category 3 Water Cleanup in Alabama

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Available in Alaska

Category 3 Water Cleanup in Alaska

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Available in American Samoa

Category 3 Water Cleanup in American Samoa

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Available in Arizona

Category 3 Water Cleanup in Arizona

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Available in Arkansas

Category 3 Water Cleanup in Arkansas

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Available in California

Category 3 Water Cleanup in California

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Available in Colorado

Category 3 Water Cleanup in Colorado

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Available in Connecticut

Category 3 Water Cleanup in Connecticut

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Available in Delaware

Category 3 Water Cleanup in Delaware

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Available in District of Columbia

Category 3 Water Cleanup in District of Columbia

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Available in Florida

Category 3 Water Cleanup in Florida

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Available in Georgia

Category 3 Water Cleanup in Georgia

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Available in Guam

Category 3 Water Cleanup in Guam

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Available in Hawaii

Category 3 Water Cleanup in Hawaii

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Available in Idaho

Category 3 Water Cleanup in Idaho

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Available in Illinois

Category 3 Water Cleanup in Illinois

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Available in Indiana

Category 3 Water Cleanup in Indiana

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Available in Iowa

Category 3 Water Cleanup in Iowa

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Available in Kansas

Category 3 Water Cleanup in Kansas

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Available in Kentucky

Category 3 Water Cleanup in Kentucky

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Available in Louisiana

Category 3 Water Cleanup in Louisiana

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Available in Maine

Category 3 Water Cleanup in Maine

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Available in Maryland

Category 3 Water Cleanup in Maryland

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Available in Massachusetts

Category 3 Water Cleanup in Massachusetts

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Available in Michigan

Category 3 Water Cleanup in Michigan

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Available in Minnesota

Category 3 Water Cleanup in Minnesota

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Available in Mississippi

Category 3 Water Cleanup in Mississippi

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Available in Missouri

Category 3 Water Cleanup in Missouri

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Available in Montana

Category 3 Water Cleanup in Montana

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Available in Nebraska

Category 3 Water Cleanup in Nebraska

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Available in Nevada

Category 3 Water Cleanup in Nevada

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Available in New Hampshire

Category 3 Water Cleanup in New Hampshire

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Available in New Jersey

Category 3 Water Cleanup in New Jersey

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Available in New Mexico

Category 3 Water Cleanup in New Mexico

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Available in New York

Category 3 Water Cleanup in New York

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Available in North Carolina

Category 3 Water Cleanup in North Carolina

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Available in North Dakota

Category 3 Water Cleanup in North Dakota

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Available in Northern Mariana Islands

Category 3 Water Cleanup in Northern Mariana Islands

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Available in Ohio

Category 3 Water Cleanup in Ohio

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Available in Oklahoma

Category 3 Water Cleanup in Oklahoma

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Available in Oregon

Category 3 Water Cleanup in Oregon

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Available in Pennsylvania

Category 3 Water Cleanup in Pennsylvania

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Available in Puerto Rico

Category 3 Water Cleanup in Puerto Rico

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Available in Rhode Island

Category 3 Water Cleanup in Rhode Island

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Available in South Carolina

Category 3 Water Cleanup in South Carolina

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Available in South Dakota

Category 3 Water Cleanup in South Dakota

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Available in Tennessee

Category 3 Water Cleanup in Tennessee

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Available in Texas

Category 3 Water Cleanup in Texas

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Available in U.S. Virgin Islands

Category 3 Water Cleanup in U.S. Virgin Islands

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Available in Utah

Category 3 Water Cleanup in Utah

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Available in Vermont

Category 3 Water Cleanup in Vermont

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Available in Virginia

Category 3 Water Cleanup in Virginia

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Available in Washington

Category 3 Water Cleanup in Washington

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Available in West Virginia

Category 3 Water Cleanup in West Virginia

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Available in Wisconsin

Category 3 Water Cleanup in Wisconsin

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Available in Wyoming

Category 3 Water Cleanup in Wyoming

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Common questions

Questions about category 3 cleanup

What is Category 3 water?

Before cleanup moves forward, grossly contaminated water that can contain harmful agents. In simple terms, under the IICRC S500 standard, it covers sewage, water from outdoors at ground level, water that contacted contamination on its way, and lower category water that degraded over time.

What are Category 1, 2 and 3 water?

In simple terms, category 1 is clean water from a sanitary source such as a supply line. For your property, category 2 is water carrying significant soil, such as appliance discharge or drain water.

What is the difference between category and class?

Before cleanup moves forward, category describes what is in the water. In simple terms, class describes how hard the space will be to dry, according to how much of its total surface area is wet porous material.

How are the classes of loss defined?

In simple terms, by how much of the total surface area of the space, meaning floor, walls and ceiling together, is wet porous material.

Can Category 1 water become Category 3?

In simple terms, yes, and this is the part most people are never told. To keep the next step clear, clean water picks up soil and grows bacteria as it stands, so it is treated as Category 2 within about a day and Category 3 beyond about two days.

To keep the next step clear, my adjuster said Category 3. What does that mean for me?

Before cleanup moves forward, it means the estimate should include sealed work area, protective equipment, removal of absorbed porous materials, documented disposal and a cleaned and dry release.

Does Category 3 mean everything in the room is thrown away?

Before cleanup moves forward, no. In simple terms, the category condemns porous material that absorbed the water, not the contents of the room.

Talk with our water-damage team

Need water cleanup in the United States?

Share where the water came from, what rooms are wet, and what you can see right now.

Call (855) 704-3735

Areas we serve

Water-damage help across the United States

For your property, pick your state to find water removal, cleanup, and drying service in your area.

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Call (855) 704-3735